Privacy Policy

Privacy Policy

Last updated: June 4, 2026

Prime Wheelchair respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, submit an inquiry, contact us, make a rental request, or communicate with us.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Rental or inquiry details

Preferred date, time, delivery location, pickup location, or service information

Messages or questions submitted through our website forms

Any other information you choose to provide when contacting us

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

How We Use Personal Information

Prime Wheelchair may use personal information to:

Respond to your inquiries

Process rental requests

Provide rental updates and customer support

Communicate with you about your inquiry or rental

Send delivery instructions, pickup instructions, rental reminders, availability updates, reschedule support, and service-related information

Maintain records

Improve our website, services, and customer experience

Protect our rights, property, safety, customers, and business operations

Comply with applicable laws, regulations, legal processes, or government requests

We do not use SMS opt-in consent or mobile phone numbers for third-party marketing.

SMS Consent and Mobile Information

Mobile phone numbers and SMS opt-in consent collected by Prime Wheelchair will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS consent is used only to send rental updates, booking updates, customer service messages, and service-related communications requested by the customer. Messages may include rental confirmations, booking reminders, delivery instructions, pickup instructions, availability updates, reschedule support, and customer support.

Message frequency varies depending on your rental, booking, delivery, pickup, or inquiry. Message and data rates may apply. Users can reply HELP for help or STOP to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Personal Information

We may share personal information only when necessary to operate our business, provide services, process rentals, respond to inquiries, or comply with legal obligations.

We may share limited information with trusted service providers who help us operate our website, manage rentals, communicate with customers, process payments, provide customer support, or perform related business functions.

These service providers are only permitted to use personal information as necessary to provide services to us and are not permitted to use SMS opt-in consent or mobile phone numbers for their own marketing or promotional purposes.

We may also disclose personal information if required by law, regulation, court order, legal process, or to protect our rights, property, safety, customers, or business operations.

We do not sell, rent, or share personal information for third-party marketing purposes.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and improve the user experience.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security of personal information.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing rentals, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements.

You may opt out of SMS messages at any time by replying STOP to any message. You may request help by replying HELP.

You may also contact us directly at [email protected] or 725 227 8776.

Third-Party Links

Our website may contain links to third-party websites, booking tools, maps, payment processors, or service providers. We are not responsible for the privacy practices, content, policies, or actions of third-party websites or services.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it.

Changes to This Privacy Policy

Prime Wheelchair may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Prime Wheelchair

Email: [email protected]

Phone: 725 227 8776

Mailing Address: 21 Fremont St, Las Vegas, NV 89101, United States